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    Answers to your questions

    On this page you will find the answers to the most frequently asked questions, classified by theme. If you are unable to find an answer to your question, please go to the Contact page.
    Your question concerns Sound Balms®
    Choose your Sound Balm® according to the area of your body that you want to harmonize, the energy centers involved (chakras), the type(s) of issue(s) to be treated. You can also use the “Filters“ module to refine your search. Finally, it is always highly recommended to follow your intuition! One thing is sure: Sound Balms® are smart. They know what they need to do for you and they will do it.
    To benefit from our free Personalized Advice, send your request via the Contact page. You will be offered a telephone appointment within 24 hours.

    If you have never experienced healing through sound frequencies, start with a one-week treatment to familiarize yourself with the tool, then observe your inner response. If you feel a powerful inner calling for these vibration treatments, you can choose straightaway a 5-to-7 week Treatment.

    Listen to each Sound Balm® at least once a day for 7 days, while staying attuned to your body: if it asks you to, follow its needs and increase the number of daily sessions and/or extend your treatment for a week or more. Like any practice, regularity is essential to achieve results! Finally, check out the Listening Tips to optimize your experience.

    Yes … and no. Yes, if your inner voice guides you to do so! No, because the effect of a Sound Balm® is powerful and requires you to allow yourself the necessary time and space to work within you. It is therefore advisable to listen to the same Sound Balm® over a period of at least a week, before eventually switching to another balm, depending on the chosen listening treatment.

    It’s important to note that any discomfort (fatigue, nausea, exacerbated emotions, body aches…) is often a sign that deep cleansing and release processes are in progress. Encysted memories or repressed emotions must be revealed -and thus relived to some extent- in order to be released. The key is acceptance … and trust! Listen to the messages your body is sending you and accept this passing discomfort. Naturally, you are free to stop the sessions at any time. But keep in mind that the strategy of avoiding the problem does not eliminate the problem :)

    Yes. After listening to a Sound Balm®, nightmares, sweating, nocturnal awakenings and aches may appear, to the same extent of the disharmony revealed. These events are part of the ongoing energy cleansing (see answer above).

    Visit the Contact page to request a telephone consultation. Depending on your needs and your current state of wellness, we can offer you individual guidance. Provided in French, these remote treatments are intended for French-speaking people.

    No. Sound Balms® cannot under any circumstances replace medical treatment, diagnosis or care provided by a doctor or specialist. However, they can be used as useful supplements during your treatment.

    Yes, with the person’s informed consent. Indeed, this sort of gesture demands careful consideration. Make sure that through your intention to help someone, as laudable and generous as it may be, you aren’t designating yourself as their “savior“, which would be of no benefit, neither to you, nor the person concerned. Remember that the being is the unique sovereign of its health and future. Be sure that you are in a state of absolute detachment.
    No. Once your order has been placed and your payment accepted, no refunds will be granted. This applies regardless of your use of the Sound Balm(s), complete or not.
    Your question concerns technical problems
    This is a very real phenomenon that defies human logic. Please know that these sound cuts are not due to chance or a technical problem: they are an integral part of your experience with the Sound Balms®, under the guidance of the Beings of Light or the guides who accompany you. Indeed, each cut sends information to the brain to signal that a connection is poorly established or needs to be regenerated, and thus allows it to adjust or create new neurological circuits. These cuts are therefore very beneficial and occur exactly where you need to progress. So welcome them and let go.

    If you are having trouble logging in to the My Account section, make sure that you have entered the correct password, that the Caps Lock is not enabled or the numeric keypad has not been disabled on your keyboard. If the problem persists, you can request a new password from the login screen. If this does not solve the problem, please send your request via the Contact page.

    You can request a new password from the login screen. If this does not solve the problem, please send your request via the Contact page.
    You can access the online playback for your balms from your Private Space, via the “My Sound Balms®“ tab. If you are unable to play a Sound Balm®, make sure you have a working Internet connection and are using a modern browser like Google Chrome, Mozilla Firefox, Safari (only on Apple products) or Microsoft Edge. If the problem persists, disable your ad blocker. If the playback still isn’t working, please send your request via the Contact page.
    Your question concerns your account
    To make changes to your account, log in and go to the dashboard of your Private Space, and then the “My Information“ tab.
    If you want to delete your TNSO account, please send your request via the Contact page. Warning: by deleting your account, you will no longer be able to access your order history. However, you will be able to recreate an account with the same address.

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    Listening Tips

    Listening to a Sound Balm® is not a commonplace experience. Follow our Listening Tips to get the maximum benefit from it.

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